Corporate Rental Agreement v2.0
Elite Hospitality South Africa (Pty) Ltd, Registration No. 2020/632150/07. This is the Rental Agreement every guest receives to accept digitally before check-in, for Airbnb, Booking.com, VRBO, direct and corporate bookings. It is read together with our Refund, Cancellation & Rental Agreement Policy and our pricing. Questions? Contact us.
Corporate Rental Agreement v2.0 (Digital Consent | OTA & Direct Bookings)
This Corporate Rental Agreement (“Agreement”) is entered into between Elite Hospitality South Africa (Pty) Ltd, Registration No. 2020/632150/07 (“Host”) and the individual or entity completing the reservation (“Guest”). It becomes legally binding upon confirmation of booking, payment (full or partial), or occupation of the property. Digital acceptance constitutes full contractual consent.
1. Definitions
- Property: the accommodation unit reserved.
- Registered Guests: individuals listed in the reservation.
- Stay Period: confirmed check-in to check-out dates.
- HOA: Homeowners Association or building management authority.
- Security Deposit: refundable damage hold or pre-authorisation.
- Force Majeure: events beyond reasonable control (load shedding, water outages, strikes, municipal failure, natural disasters).
2. Booking and payment
2.1 All reservations are governed by the cancellation and refund policy displayed at the time of booking (OTA or direct).
2.2 All balances must be cleared prior to check-in unless otherwise agreed in writing.
2.3 The Host reserves the right to cancel or deny access if payment fails, identity verification fails, or fraud or chargeback risk is detected.
2.4 Chargeback protection: the Guest agrees not to initiate fraudulent chargebacks. Where a chargeback is initiated, this Agreement, identity verification records, PMS records and communication logs may be used as evidence in dispute proceedings. The Guest remains liable for all legitimate charges and administrative recovery costs.
3. Security deposit and financial protection
3.1 The Host reserves the right to collect a refundable security deposit, or place a card pre-authorisation hold, prior to check-in.
3.2 The deposit may be applied toward damages, excess cleaning, missing items, HOA fines, noise penalties, late check-out and unauthorised guests.
3.3 If damages exceed the deposit, the Guest remains liable for the full amount.
3.4 Refund of the deposit (where applicable) occurs after inspection within a reasonable period post check-out.
4. Occupancy limits and visitors
4.1 Maximum occupancy is strictly limited to the number stated in the booking.
4.2 Only Registered Guests may stay overnight.
4.3 Unauthorised visitors or additional occupants may result in immediate termination, forfeiture of deposit, additional per-night charges, and HOA fines billed to the Guest.
5. Conduct, noise and HOA compliance
5.1 The Guest agrees to comply with building rules, HOA regulations, security protocols and municipal by-laws.
5.2 Quiet hours must be respected (as per property-specific house rules).
5.3 Noise violations, security call-outs or HOA penalties will be charged to the Guest.
5.4 Parties, events, commercial filming or illegal activities are strictly prohibited.
5.5 The Guest may not tamper with smart locks, routers, security cameras (where installed in common areas only) or building access systems.
6. Damage and inspection protocol
6.1 The Property is inspected after each check-out.
6.2 Damages beyond normal wear and tear will be documented with timestamped photos, inventory records and maintenance reports.
6.3 The Guest agrees to replace items with equivalent quality, or reimburse full replacement value within 7 calendar days.
6.4 The Host may charge the payment method on file where permitted by OTA policy or applicable law.
7. Utilities and force majeure
7.1 The Host is not liable for interruptions to electricity (including load shedding), water supply, internet, building amenities or municipal services.
7.2 No refunds shall be issued for Force Majeure events beyond the Host’s reasonable control.
7.3 The Host will make reasonable efforts to mitigate inconvenience but does not guarantee uninterrupted services.
8. Liability and limitation
8.1 The Guest occupies the Property at their own risk.
8.2 The Host is not liable for personal injury (except in cases of proven gross negligence), loss or theft of personal belongings, or indirect or consequential damages.
8.3 Liability, where legally enforceable, is limited to the total amount paid for the Stay Period.
9. Data protection and POPIA compliance
9.1 The Host collects personal information for identity verification, security compliance, booking administration and legal protection.
9.2 All data is stored securely and processed in accordance with the Protection of Personal Information Act (POPIA).
9.3 Identity documentation is not sold, not shared without lawful basis, and retained only as required for compliance and fraud prevention.
9.4 By booking, the Guest consents to lawful data processing.
10. Corporate bookings
10.1 Where a company books on behalf of an employee or contractor, the company remains jointly and severally liable for all charges and damages.
10.2 Corporate disputes do not suspend payment obligations.
10.3 Invoices must be settled according to agreed corporate terms.
11. Dispute resolution
11.1 The parties agree to attempt good faith resolution prior to litigation.
11.2 Failing resolution, disputes fall under the jurisdiction of the Gauteng courts.
11.3 This Agreement is governed by the laws of the Republic of South Africa.
12. Termination rights
The Host may terminate the Stay immediately, without refund, where the Guest violates this Agreement, engages in illegal activity, causes damage, disturbs neighbours, breaches occupancy limits, fails identity verification or initiates fraudulent chargebacks. The Guest remains liable for all associated costs, including legal fees where applicable.
Digital consent
By booking via Airbnb, Booking.com, VRBO, Agoda, our direct website, a corporate agreement or any other online travel agency, the Guest confirms legal acceptance of this Agreement, that it forms part of the reservation terms, and that no physical signature is required.
Elite Hospitality South Africa (Pty) Ltd, Serving South Africa. Registration No. 2020/632150/07. WhatsApp +27 72 910 3508. Email info@elitehospitalityza.com.
Nothing in this Agreement limits any right you have under South African law. See also our Refund and Cancellation Policy and book direct.